How often are load and truck postings updated?
Information on NetTrans is updated in real-time 24 hours a day. Members can login to post loads or trucks, and the postings are made instantly. Postings can also be deleted or updated just as easily. Expired postings are deleted automatically from the database.

Do I have to pay extra for credit scores?
Unlike other load boards, there is no extra charge for credit scores. Why pay hundreds of dollars extra per yer for up-to-the-minute credit information? With our new Credit Search Feature, NetTrans members now have exclusive access to daily credit information on more than 3,000 of the most popular brokers. See the average number of days it really takes brokers to pay their freight bills. Information is based on first-hand billing experiences, not reported information like other services. We'll help you make smarter business decisions before you haul.

Where do you get your credit scores for brokers?
Credit scores are based on the direct billing experience of our factorloads.com sister company, which specializes in factoring freight bills for owner-operators and small trucking companies. FactorLoads purchases millions of dollars in freight bills each month from truckers, so you get the real inside information on how brokers pay. Information is updated daily.

Are there any additional charges or hidden costs?
There are no extra charges or hidden fees. Membership is a flat rate of only $25.00 per month for unlimited use. You can search and post as often as you like, and this includes access to daily credit scores on over 3,000 brokers.

What if I move a load and the broker doesn't pay me?
Please call (800) 209-2433 and speak with a customer service representative if you found the load on NetTrans. We can prevent the broker or shipper from using our service. Before you accept a load from a broker, we recommend using our Credit Search Feature to check their credit score.
Learn how to get paid in cash for every load you deliver - the same day!

What are the abbreviations for different trailer types?
Links to view our trailer types are conveniently located throughout the web site.

What if I forget my login information?
Members can retrieve login information by email or call (800) 209-2433 for help.

Why do I have problems logging in?
The most common reason members are unable to login is because they enter the wrong username and password. Quite often, they try to use login information for another load board.

I entered the correct username and password, but I can't login?
Our web site uses cookies, so please ensure your web browser is enabled to accept cookies. Cookies are small (safe) files placed on your computer when you browse web sites. Not all web sites use them, but many do. Web sites use cookies so they can track what you are viewing and recognize your computer when you come back to visit again.

Why do I keep getting logged off throughout the day?
The most common reason members get logged off is because there has been no activity for 60 minutes. Our servers do this for security reasons. It may also be because someone else is logging in with your username and password. If your NetTrans account is not configured to support multiple users, the new user session causes you to be logged off automatically. Please call and have us configure your account for multiple users if needed.

Can several people in my office use the same account?
We can setup your account for multiple users, so everone can login and use NetTrans simultaneously at no additional charge. Accounts are not configured for multiple users by default, so you must call (800) 209-2433 and speak with a customer service representative.

Can several of my company's offices use the same account?
Each company office must setup and maintain its own paid account. Discounts are available for companies with multiple offices, and the rate varies based on the number of offices. Please call for more information and special pricing.

How do I change my account information?
If your phone numbers, address, credit card information or email address has changed, please call and speak with a customer service representative. They can also change your username and password if needed.

What browser should I use?
Although it's not necessary, we recommend using the latest browser available to download from Microsoft or Netscape. Because our site uses frames, you must use at least version 3.0 of Netscape Navigator or Internet Explorer. AOL users should have no problems.

Can AOL users use the service?
Many of our members use America Online, and there should be no problems.

If I don't use my account, does it get canceled automatically?
No, we do not cancel your account just because you may not login to use it. You are responsible for canceling your NetTrans account if needed. Consider this, if you go on vacation and don't use your telephone at home, the phone company will not cancel your phone service. Accounts may be canceled for non-payment.

What if I need to cancel my membership?
We prefer you fax something written on company letterhead to (912) 351-9734 and follow up by calling (800) 209-2433 during business hours. Please do not send email to cancel your account.

Do you give refunds or credit my credit card if I cancel?
NetTrans does not issue refunds or credit. If you choose to cancel your account and have pre-paid, your account will remain active for use through the time you paid.